General Sales Conditions

We are manufacturers and specialists in selling mobile accessories to wholesalers. If you are a company looking for a distributor of mobile phone accessories with quality products at the best price, WIWU EUROPE INNOVATION is your trusted supplier.

Wiwu Europe Innovation es una marca tecnológica que fabrica y distribuye accesorios para móviles y dispositivos electrónicos, con oficina central en Madrid, España, amplia presencia internacional, y delegación en Shenzhen, China.

1. PRICES

The prices of the products are indicated in €; VAT is NOT included, and shipping costs are not included either.

2. PAYMENT METHODS

Payment for orders at www.www.wiwub2b.es can be made by one of the following methods:

2.1. Debit or Credit Card (VISA/Mastercard)

We accept payments with VISA, Verified by VISA, MasterCard, and MasterCard SecureCode.

When placing the order, the customer will provide their card details during the purchase process. We do not store information related to debit/credit cards. The payment processing is done through the Virtual payment gateway of BANKIA.

2.2. Cash on Delivery:

The customer will make the full payment in cash at the time of delivery of the goods. For cash on delivery purchases, we currently do not charge a commission, only having a limit of €2500 maximum for cash on delivery payment.

2.3. Bank Transfer/Deposit:

Bank: Caixabank

Account Holder: WIWU EUROPE INNOVATION S. L.

Account Number: ESXXX

BIC/SWIFT: CAHMESMMXXX

IMPORTANT NOTICE: Only orders for which we have received payment in our bank account will be processed. Please note that if you do not make an immediate bank transfer, it may take 2-3 days, and in no case will a payment receipt be accepted.

2.4. In-Store Payment

We offer payment directly at our store located at Villafranca del Bierzo Street, 2, local 10, 28947 Fuenlabrada, Madrid. For in-store pickup, you must notify us in advance so that we can have the order prepared at the pickup time.

3. SHIPPING METHODS

ORDER DISPATCH CUT-OFF TIME

Depending on the chosen carrier

Orders can be dispatched the same day as long as they are completed before:

CORREOS EXPRESS SHIPMENTS WITH 14H DELIVERY SERVICE - Monday to Friday until 18:00. AFTER THIS TIME, WE DO NOT GUARANTEE DISPATCH, DEPENDING ON THE VOLUME OF ORDERS.

Outside of this schedule, we cannot commit to providing this service due to the timing of the carriers that come to our facilities to collect the goods.

Shipping is FREE for orders over €150 (VAT not included) for the Peninsula and Portugal €181.50 (VAT included).

Shipping cost to mainland Spain and mainland Portugal: €4.95 for purchases from €0 to €150 (VAT not included) €5.98 (VAT included).

*Balearic Islands:

We currently work with maritime shipping:

Mallorca: €20.00 VAT Included Daily shipping 24/48h Delivery time

Ibiza: €20.00 VAT Included Daily shipping 24/48h Delivery time

Menorca: €20.00 VAT Included Shipping on THURSDAY, Arrival Monday - Tuesday

Formentera: €65.00 VAT Included Daily shipping 72h

Note* In order to ship orders with a fly on the same day, they must be closed before 2:00 PM.

If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pickup option, after which you must inform us which transport will pick up the merchandise being authorized by you.

*Canary Islands

Tenerife / Las Palmas de Gran Canaria €29.00 Taxes not included or clearance, Shipment Thursday, 7 days delivery time.

Lanzarote €32.00 Taxes not included or clearance, Shipment Thursday, 8 days delivery time.

Fuerteventura €32.00 Taxes not included or clearance, Shipment Thursday, 8 days delivery time.

La Palma €42.00 Taxes not included or clearance, Shipment Thursday, 10 days delivery time.

La Gomera/El Hierro €53.00 Taxes not included or clearance, Shipment Thursday, 10 days delivery time.

Note* In order to ship orders with a fly on the same day, they must be closed before 2:00 PM.

If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pickup option, after which you must inform us which transport will pick up the merchandise being authorized by you.

*SHIPMENTS TO CEUTA AND MELILLA CONSULT

If you have an account with your usual transport and wish to do it on your own, you can do so by choosing the store pickup option, after which you must inform us which transport will pick up the merchandise being authorized by you.

ENVIOS A FRANCIA Y ITALIA:

We process door-to-door shipments with the company GLS, providing urgent service shipments from our warehouse to the customer's final address.

FRANCE: 24-48H delivery for orders from €0 to €300 shipping €15.00 / from €300 onwards €30.00 "The larger the order, the heavier and more costly it is"

ITALY: 48-72H delivery, orders from €0 to €300 shipping €18.00 / from €300 onwards €35.00 "The larger the order, the heavier and more costly it is"

*GLS tracking websitehttps://www.gls-spain.es/es/

4. RETURNS

There are certain products that, for specific reasons such as hygiene, cannot be returned, such as in-ear headphones (in-ear, In-Ear Monitor); in case of manufacturing defects, they will be accepted. Returns will not be accepted for testing or mistakes, lack of power.

We do not rotate products or exchange for different ones; the return must be justified. If unauthorized merchandise is added to the return order, it will be held until the customer places the next order to take advantage of the shipping; if the customer does not wait, they must bear the shipping cost of the unauthorized merchandise.

NOTICE:* The hydrogel plotter category, as well as hydrogel film consumables, are exempt from any acceptance of returns and cannot be subject to the return or withdrawal policy as they are equipment with unique and non-transferable serial numbers and recharges.

NOTICE:* Products labeled as last price or on clearance will not be accepted for return or warranty processing as they are on sale.

Types of Returns:

4.1. For Breakage/Damage of the product during shipping:

In case of receiving any damaged product during transport, the customer has a period of 48 hours to claim from the receipt of the order and provide the requested documentation via WhatsApp 0034 689322676.

• Detailed description of what happened, indicating everything that helps clarify the facts and demonstrate the failure of the courier service that caused the breakage/damage of the product.

• Photographs clearly identifying the damage to the material.

• Photographs of the packaging where its "damages / dents / breaks" can be clearly seen. This field is very important because if the failure of the carrier is not clearly demonstrated, the claim may not be considered.

• Photographs of the carrier's label that also show the entirety of the product for which the claim is being made.

It is recommended that if you notice any damage to the packaging of your order, you put a note on the delivery receipt to document the incident (this way, it facilitates the procedures in managing any subsequent claims).

4.2.- For Shipping Failure/Error of the order:

When the non-receipt of a product in the shipment has been detected, the product differs from what was requested or does not meet the required characteristics as stated on www.wiwub2b.com. The customer has a period of 24 hours from receipt to notify the shipping failure/error and provide the documentation indicated below:

• Detailed description of what happened, indicating everything that helps clarify the facts and demonstrate the incident of the order.

• Photographs that help identify the incident. Examples: take photographs/screenshots to demonstrate failures in the description of the website/product, for the non-receipt of a product, take photographs that identify the order with all the products received positioned exactly as they were received, with their packing if any, and inside their corresponding box. This field is very important since if the incident is not clearly demonstrated, the claim may not be considered.

4.3. Due to withdrawal of the product:

The customer is responsible for all shipping costs and any additional handling fees.

Returns of our products are accepted, provided that 14 days have not passed since the receipt of the product and as long as the product is in good condition (the merchandise must be sent in its original packaging and with all its accessories. It must be presented in perfect condition, without being unsealed, dirty, stained, with odors, damaged, or with any caused damage. Otherwise, the return will be rejected).

If the product was purchased with the free shipping promotion, the customer will be charged the proportional amount corresponding to the part of the order returned, provided that the order did not meet the conditions to be free. In this case, the customer will manage and pay for the shipping.

4.4. Due to product defect:

If the received product has any type of defect or deficiency, we will proceed with the exchange following the next process:

The customer must contact WIWU EUROPE, arrange for the pickup of the product, and contact our After-Sales department.

The collection will be managed, the product will be received in our warehouses, and its condition will be checked to determine if it is indeed defective.

On the contrary, if the product is in perfect condition, the customer will bear the return shipping costs and the reshipment of the material. Whenever possible and to avoid unnecessary costs to the customer, the merchandise can be sent with the customer's next order.

Procedure for processing a return:

To process a return, you only need to contact the Customer Service After-Sales department via the email address: All supporting graphic documents can be attached to whatsapp 650 977 679.

This operation is processed daily; if you have not received a response within 48 hours, please contact our after-sales department directly at 650 977 679.

To request the collection of merchandise once the previous cases are met, it must exceed €50 "taxes not included" or exceed 15 items in POOR CONDITION; otherwise, shipping costs will not be covered. If the customer wishes, they can personally cover the shipping costs of the merchandise to our facilities.

*NOTE: The WIWU EUROPE plotter cannot be returned or exchanged due to dissatisfaction with the product; this product is personal and non-transferable as each serial number is linked to the email account.

*NOTE: Returns will be made in the form of a coupon with no expiration or product exchange.

*NOTICE: For customers outside the Canary Islands, Ceuta, or Melilla. We do not assume logistics costs for returns, RMA, or warranties; in no case will WIWU EUROPE cover shipping and return costs within those territories.

5. WARRANTY

Products purchased through www.wiwub2b.es have a warranty period of 2 years from the moment of delivery, covering possible manufacturing defects of the product.

The Wiwub2b plotter comes with a 1-year warranty as this product is considered a professional product.

Wearable or consumable items have a limited warranty of 6 months, such as batteries, headphones, or cables.

If the product shows any defect during the first six months, it is presumed that the defect was present from the factory, unless proven otherwise.

If the lack of conformity appears after those first six months, it is the customer's responsibility to prove, through a technical or expert report, that the defect was original and existed at the time of delivery of the product, and that it was not caused by misuse.

You may choose to demand the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.

In the event that the product cannot be repaired or replaced with another of identical characteristics, the customer will have the option to request a price reduction or a refund.

*NOTICE: For customers outside the Canary Islands, Ceuta, or Melilla. We do not assume logistics costs for returns, RMA, or warranties; in no case will wiwu cover shipping and return costs within those territories.

NOTICE:* Products labeled as last price or on clearance will not be accepted for return or warranty processing as they are on sale.

6. LEGAL NOTICE

Responsible party information

Identity of the Responsible Party: Wiwu Europe Innovation, S.L.

NIF: B22575989

Registered address: Calle Vilafranca del Bierzo 2 Local 10, 28947, Madrid – Spain

Email: info@wiwub2b.com

In this space, the user will find all the information related to the legal terms and conditions that define the relationships between users and us as the responsible party for this website. As a user, it is important that you know these terms before continuing your navigation.

ELECTRONIC GENIAL, S.L., as the responsible party for this website, is committed to processing the information of our users and clients with full guarantees and complying with the national and European requirements that regulate the collection and use of our users' personal data.

This website, therefore, strictly complies with the General Data Protection Regulation (EU) 2016/679 on data protection (GDPR) and Law 34/2002, of July 11, on information society services and electronic commerce (LSSI-CE).

General terms of use

These General Terms regulate the use (including mere access) of the website www.www.wiwub2b.com including the content and services made available on it. Anyone accessing the website agrees to submit to the General Terms in effect at any given time on the website.

Personal data we collect and how we do it

Si quiere conocer nuestra política de protección de datos, pinche aquí.

Cookie policy

Si quiere conocer nuestra política de cookies, pinche aquí.

User commitments and obligations

The user is informed and accepts that access to this website does not imply, in any way, the beginning of a commercial relationship with ELECTRONIC GENIAL, S.L. In this way, the user agrees to use the website, its services, and content without violating current legislation, good faith, and public order. The use of the website for illegal or harmful purposes is prohibited, or in any way that may cause harm or prevent the normal functioning of the website. Regarding the content of this website, reproduction, distribution, or modification, in whole or in part, is prohibited unless authorized by its legitimate owners; any infringement of the rights of the provider or legitimate owners; and its use for commercial or advertising purposes is prohibited.

In using the website, www.www.wiwub2b.com, the user agrees not to engage in any conduct that could damage the image, interests, and rights of ELECTRONIC GENIAL, S.L. or third parties, or that could damage, disable, or overload the portal or that could prevent, in any way, the normal use of the website. However, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, ELECTRONIC GENIAL, S.L. cannot guarantee the absence of viruses or other elements that may cause alterations in the computer systems (software and hardware) of the user or in their electronic documents and files contained therein.

Security measures

The personal data provided by the user to WIWU EUROPE INNOVATION, S.L. may be stored in automated or non-automated databases, which are exclusively owned by WIWU EUROPE INNOVATION, S.L., which assumes all technical, organizational, and security measures that guarantee the confidentiality, integrity, and quality of the information contained therein in accordance with the provisions of current data protection regulations.

La comunicación entre los usuarios y ELECTRONIC GENIAL, S.L. utiliza un canal seguro, y los  datos transmitidos son cifrados gracias a protocolos a https, por tanto, garantizamos las mejores condiciones de seguridad para que la confidencialidad de los usuarios esté garantizada.

Intellectual and industrial property rights

Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its availability, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of WIWU EUROPE INNOVATION, S.L. The user agrees to respect the intellectual and industrial property rights owned by ELECTRONIC GENIAL, S.L.

The user acknowledges and accepts that the entirety of the website, including but not limited to text, software, content (including structure, selection, arrangement, and presentation of the same), photographs, audiovisual material, and graphics, is protected by trademarks, copyright, and other legitimate rights, in accordance with the international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or a third party believes that their legitimate intellectual property rights have been violated by the introduction of certain content on the website, they must notify WIWU EUROPE INNOVATION, S.L. indicating:

Personal data of the interested party who holds the allegedly infringed rights, or indicate the representation with which they act in case the claim is presented by a third party different from the interested party.

Indicate the contents protected by intellectual property rights and their location on the web, the accreditation of the indicated intellectual property rights, and an express declaration in which the interested party takes responsibility for the truthfulness of the information provided in the notification.

Exclusion of warranties and liabilities

WIWU EUROPE INNOVATION, S.L. does not provide any warranty nor is it responsible, in any case, for damages of any nature that may arise from: the lack of availability, maintenance, and effective functioning of the website, or its services and contents; the existence of viruses, malicious or harmful programs in the contents; illegal, negligent, fraudulent use or contrary to this Legal Notice; the lack of legality, quality, reliability, usefulness, and availability of the services provided by third parties and made available to users on the website. The provider is not responsible under any circumstances for damages that may arise from the illegal or improper use of this website.

Applicable law and jurisdiction

In general, the relationships between WIWU EUROPE INNOVATION, S.L. and the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction and to the courts of the user's domicile.

Contact

En caso de que cualquier usuario tuviese alguna duda acerca de estas Condiciones Legales o cualquier comentario sobre el sitio web www.www.wiwub2b.com, por favor diríjase a info@wiwub2b.com

7. PRIVACY POLICY

7.1. Basic Information on Data Protection

Responsible: WIWU EUROPE INNOVATION, S.L.

Purpose: To manage and address requests through www.www.wiwub2b.com

Legitimization: Consent of the interested party.

Recipients: Data will not be transferred to third parties, except as required by law.

Derechos: Tiene derecho a acceder, rectificar y suprimir los datos, así como otros derechos, indicados en la información adicional, que puede ejercer enviando un correo electrónico a rgpd@www.wiwub2b.com

Source: The interested party themselves.

7.2. Who is responsible for processing your data?

Identity: WIWU EUROPE INNOVATION, S.L. - NIF: B22575989

Postal address: Calle Vilafranca del Bierzo 2 Local 10, 28947 Madrid – Spain

Phone: 650 977 679

Email: info@wiwub2b.com

7.3. What is the purpose of processing your personal data?

At WIWU EUROPE INNOVATION, S.L., we process the information provided by interested parties in order to manage and address your requests according to each specific purpose; specifically, product purchases, incident management, information requests, and customer service.

7.4. How long will we keep your data?

Personal data will be retained for the necessary period to comply with legal obligations.

7.5. What is the legitimization for processing your data?

We indicate the legal basis for processing your data:

Consent of the interested party: the user, by registering in any of our sections, gives explicit consent to the processing of their personal data.

7.6. To whom will your data be communicated?

Data will not be transferred to third parties, except as required by law.

7.7. What are your rights when you provide us with your data?

Any person has the right to obtain confirmation about whether WIWU EUROPE INNOVATIONL, S.L. is processing personal data concerning them or not. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain it for the exercise or defense of claims.

En determinadas circunstancias y por motivos relacionados con su situación particular, los interesados podrán oponerse al tratamiento de sus datos. En este caso, WIWU EUROPE INNOVATION, S.L. dejará de tratar los datos, salvo por motivos legítimos imperiosos, o el ejercicio o la defensa de posibles reclamaciones. Podrá ejercitar materialmente sus derechos de la siguiente forma: Tiene derecho a acceder, rectificar y suprimir los datos, así como otros derechos, indicados en la información adicional, que puede ejercer enviando un correo electrónico a rgpd@www.wiwub2b.com Si ha otorgado su consentimiento para alguna finalidad concreta, tiene derecho a retirar el consentimiento otorgado en cualquier momento, sin que ello afecte a la licitud del tratamiento basado en el consentimiento previo a su retirada.

If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in exercising your rights, you can file a complaint with the competent Data Protection Authority through its website: www.agpd.es.

7.8. How have we obtained your data?

The personal data we process at WIWU EUROPE INNOVATION, S.L. comes from the interested party themselves. The categories of data processed are: identifying data, postal and electronic addresses, economic data. Special categories of personal data are not processed (these are data revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, or union affiliation, genetic data, biometric data aimed at uniquely identifying a natural person, data related to health, or data related to the sexual life or sexual orientation of a natural person).